Return Policy
Effective Date: 10/03/2025
Thank you for shopping with Paramount Aid Services. We take great pride in the quality of our products and services and want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for detailed instructions on returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns on products that meet the following criteria:
The product must be in its original, unopened, and unused condition.
The product must be returned within 30 days of purchase or delivery.
The product must be accompanied by a valid proof of purchase, such as an order number, invoice, or receipt.
Note: Due to the nature of some products (e.g., first aid kits, defibrillators, and medical supplies), we do not accept returns on items that have been opened, used, or tampered with for health and safety reasons.
2. Exclusions from Return
The following products and services are not eligible for return:
Used, opened, or tampered products: Once the packaging is opened or the product has been used, it cannot be returned for hygiene and safety reasons.
Custom or personalized products: Any product that has been customized or personalized for the customer, such as specific kit configurations, cannot be returned unless defective.
Defibrillator Servicing: Services such as defibrillator repairs, battery replacements, or maintenance are non-refundable once completed, unless the service was not performed to the agreed standards.
3. How to Initiate a Return
To return an eligible product, please follow these steps:
Contact Us: Email us at Paramountaidservices@outlook.com or call 0478192822 within 30 days of receiving your product to initiate a return request. Please provide your order number, a description of the product, and the reason for the return.
Return Authorization: Once we receive your return request, we will send you a Return Authorization Number (RAN) along with return instructions.
Pack the Product: Carefully pack the product in its original packaging, including all parts, accessories, and any included documentation (manuals, warranties, etc.). Please write the Return Authorization Number (RAN) clearly on the package.
Return Shipping: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 7 business days.
Refunds for defective or damaged products: If the product is returned due to being defective or damaged upon arrival, we will issue a full refund or exchange at no cost to you, including return shipping charges.
Refunds for non-defective returns: If the return is for reasons other than a defect (e.g., change of mind), the refund will exclude the return shipping costs, which will be the customer’s responsibility.
5. Exchanges
If you would prefer an exchange rather than a refund (for example, a different size or model), please specify this when initiating your return. If the exchange is for an item of equal or lesser value, we will process the exchange as soon as the returned item is received. For exchanges of higher value, you may be asked to pay the difference before the new product is shipped.
6. Defective or Damaged Products
If your product arrives defective or damaged, please contact us immediately with:
A detailed description of the defect or damage.
Photos or videos of the damaged product (if applicable).
Your order number and contact information.
We will work with you to resolve the issue, which may include providing a replacement, issuing a full refund, or offering a discount for the inconvenience, depending on your preference and the nature of the defect.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check with your bank or credit card company, as it may take some time before the refund is officially posted.
If you’ve done this and still have not received your refund, please contact us at Paramountaidservices@outlook.com.
8. Shipping Fees
Non-Refundable Shipping: Shipping fees for returned items are generally non-refundable unless the item is defective or damaged.
Return Shipping Costs: The customer is responsible for return shipping costs, except in the case of defective or incorrect items.
Original Shipping Fees: If a return results in a refund, the original shipping charges paid at the time of the order will not be refunded unless the product was defective or we made an error in fulfilling the order.
9. Changes to This Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any updates.
Contact Information If you have any questions or concerns regarding your return, please contact us:
Paramount aid services
Email: Paramountaidservices@outlook.com
Phone: 0478192822
Terms of Service
Effective Date: 10/03/2025
Welcome to Paramount aid services ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and the purchase of goods and services from us. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products or services.
1. Definitions
-"Website" refers to the online platform
-"Products" refers to the first aid kits, defibrillators, and associated accessories sold by us.
-"Services" refers to the first aid kit supplies and defibrillator servicing we provide.
-"Customer" refers to any individual or business that purchases products or services from us.
2. Use of Website
By using our website, you agree that you are over the age of 18 and have the legal capacity to form a binding contract.
You agree not to misuse our website by engaging in unlawful activities or attempting to gain unauthorized access to any parts of the website.
3. Products and Services
We provide high-quality first aid kits, defibrillators, and related services, including servicing and maintenance for defibrillators and first aid kits.
All products are subject to availability, and we reserve the right to discontinue products or services at any time.
4. Orders and Payments
By placing an order, you are making an offer to purchase a product or service subject to these Terms. We reserve the right to accept or decline your order for any reason, including availability, payment issues, or other considerations.
-We accept payments through Mastercard.
-All prices are listed in AUD
-If we are unable to process your payment, we may cancel your order.
5. Shipping and Delivery
-We aim to process and dispatch orders within 1-3 business days.
-Shipping costs and estimated delivery times will be provided during the checkout process.
-We are not responsible for delays caused by third-party couriers or unforeseen circumstances such as weather or customs delays.
6. Returns and Refunds
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products in their original, unopened condition within 7 days of receiving your order for a refund or exchange, subject to the following conditions:
-Return shipping costs are the responsibility of the customer unless the product is faulty or damaged upon arrival.
-We do not accept returns for services or items that have been opened or used, for health and safety reasons.
-Refunds may be issued to the original payment method.
7. Defibrillator Servicing
At Paramount Aid Services, we offer a comprehensive range of defibrillator servicing and maintenance to ensure that your devices remain in optimal working condition. Regular servicing and maintenance are critical for ensuring the longevity and functionality of your defibrillator, as well as meeting regulatory requirements for businesses and other organizations.
7.1 Defibrillator Servicing Offered
Our defibrillator servicing includes, but is not limited to:
Battery Replacement: We check the status of your defibrillator’s battery and replace it if necessary. Regular battery checks and replacements are essential for ensuring the device is ready to use in an emergency.
Electrode Pad Replacement: We inspect the electrode pads for damage or expiration and replace them as needed. Expired or damaged pads can hinder the effectiveness of the defibrillator.
Software and Firmware Updates: We check for any available software or firmware updates for your device. These updates are vital to ensure your defibrillator is operating with the latest features and improvements.
Device Cleaning and Inspection: We perform a thorough inspection of the defibrillator to ensure that all components, including electrodes, batteries, and the device’s casing, are functioning properly. This also includes cleaning the device and removing any dust or debris that may affect its performance.
Functionality Testing: We conduct a series of tests to ensure that your defibrillator is working correctly. This includes performing an internal diagnostic check to verify that all features, such as shock delivery, pacing, and display, are fully functional.
Record Keeping: After servicing, we provide a detailed service report, including any parts replaced, tests conducted, and updates made. This documentation can be used for compliance with regulatory requirements or internal records.
Depending on brand part ordering may be required, We will arrange another date after the part is received to complete to service with no extra cost to the client
7.2 Scheduling of Servicing
Service Frequency: We recommend that you schedule defibrillator servicing at least once every 3 months, or more frequently depending on the specific usage requirements of the device. For businesses, we suggest setting up an ongoing maintenance contract to ensure that your device is serviced on a regular, predictable schedule.
Booking Service: To schedule servicing, please contact us via our website, phone, or email. You will receive confirmation of your service appointment, including a time frame for the servicing.
Turnaround Time: The average time for servicing is approximately 1-2 business days. If repairs or additional replacements are required, this may extend the service time. We will notify you of any significant delays or changes to the estimated time frame.
7.3 Customer Responsibilities
To ensure that your defibrillator servicing goes smoothly, customers are required to:
Ensure Accessibility: Please ensure that the defibrillator is easily accessible for our technicians on the scheduled service date. If our technicians cannot access the defibrillator or if we are unable to service the device due to unforeseen circumstances, additional charges may apply.
Accurate Information: Provide accurate information about your defibrillator model, usage, and any previous maintenance or service issues when booking your service. This helps us prepare for servicing and ensures the correct parts and equipment are available.
Timely Notification of Issues: If you notice any malfunctions, issues, or faults with your defibrillator outside of the scheduled servicing, please inform us immediately. Delaying repairs or servicing could result in the defibrillator being unavailable during an emergency.
Compliance with Regulations: You are responsible for ensuring that your defibrillator meets any local health, safety, or workplace regulations. Regular servicing ensures that your device complies with relevant standards, but it is your responsibility to ensure it remains in compliance.
7.4 Pricing for Servicing
The cost of defibrillator servicing varies depending on the type of service required and the model of the device. We offer both one-time service appointments and ongoing maintenance contracts.
One-Time Service: Prices for one-time servicing will be communicated upon booking, based on the type of service your device requires.
Ongoing Maintenance Contract: For customers with multiple devices or regular servicing needs, we offer discounted pricing through an ongoing maintenance contract. Please contact us for more details on the available service packages and pricing.
7.5 Warranty on Servicing
Warranty for Parts: Any parts replaced during servicing are covered by a 3-month warranty, starting from the date of replacement.
Warranty for Services: Our servicing is guaranteed to meet industry standards. If any issues arise from the servicing that directly affect the defibrillator's functionality, please contact us within 30 days for a free re-service or repair.
7.6 Service Locations
We offer servicing at the following locations:
On-Site Service: For businesses, we offer on-site servicing where our technicians will come to your premises to service the defibrillator.
7.7 Emergency Servicing
If you require emergency servicing (e.g., if your defibrillator has malfunctioned or is out of service and needs immediate attention), please contact us directly. We will prioritize emergency cases based on availability and urgency. Additional fees may apply for emergency servicing outside of regular business hours.
8. User Accounts
You may be required to create an account to purchase products or services from us. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
10. Limitation of Liability
To the fullest extent permitted by law, Paramount Aid Services is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. This includes, but is not limited to, loss of profit, loss of data, or business interruption.
Our liability is limited to the purchase price of the product or service in question.
11. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is owned by or licensed to Paramount Aid Services or our partners. You may not use, reproduce, or distribute any of our intellectual property without prior written consent.
12. Amendments to Terms
We may update or revise these Terms at any time by posting the revised version on our website. Any changes will become effective immediately upon posting. It is your responsibility to review these Terms regularly.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes will be resolved in the courts located within Geelong.
14. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Paramount Aid Services
Email: Paramountaidservices@outlook.com
Phone: 0478192822
15. Force Majeure
We will not be held liable for any failure or delay in the performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or disruptions in our supply chain.
16. Customer Obligations
Accuracy of Information: You agree to provide accurate and complete information when placing an order or setting up an account with us.
Compliance with Law: You agree to comply with all applicable laws and regulations when using our products and services, including safety and health regulations related to first aid kits and defibrillators.
Use of Products: You are responsible for ensuring that all products are used in accordance with the manufacturer’s instructions. We are not liable for injuries or damages resulting from improper use.
17. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not control and are not responsible for the content or practices of these third-party sites. You access third-party websites at your own risk.
18. Subscription and Recurring Services
If you subscribe to any of our services (e.g., defibrillator monitoring services, regular supplies of first aid kits), you agree to the following:
-Automatic Renewal: Subscriptions may automatically renew unless canceled by you prior to the renewal date.
-Cancellation: You can cancel a subscription at any time by contacting us before the next billing cycle begins.
19. Right to Terminate
We reserve the right to suspend or terminate your account or access to our products and services at our sole discretion, without notice, if you violate these Terms or engage in fraudulent or illegal activities.
20. No Waiver
If we fail to enforce any provision of these Terms, it does not constitute a waiver of our right to do so in the future.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
22. Age Restrictions
You must be at least 18 years of age to use our website and purchase our products or services. If you are under 18, you must have the consent of a parent or guardian to use our website.
23. Feedback and Reviews
We welcome your feedback! If you choose to leave a review or provide feedback on any product or service, you grant us permission to use your comments, feedback, and ratings on our website and other marketing materials.
Privacy Policy
Paramount aid Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including Telephone, email, account details and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Paramount Aid Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at: